Refund & Returns Policy, Terms & Conditions, WEEE Policy
New Energy Co-operative Return Policy
Thank you for purchasing a New Energy Co-operative Product.
Greengoods4u.com and Greengoods4u.co.uk are trading names of New Energy Co-operative Ltd.
We want you to be completely satisfied with your purchase and take great pride in the quality of the products we sell. Supporting this with great customer service is our top priority.
If you are not completely satisfied with your purchase, please follow the guidelines below and we will do all we can to help you return your purchase to us.
We're sorry that in some circumstances it is not possible to make changes to your order once you've placed it.
Please note that we will only despatch goods to the card holders registered address.
What to do if your product is damaged
What to do if your product us faulty
What to do if your product is unwanted
What shall I do if I have received a product I did not order (an 'incorrect' product)?
When will I receive a credit or refund?
We aim to process your claim and credit or refund you within 28 working days of receipt of your claim being submitted.
Can I change my mind and keep my return?
Yes, if you change your mind and decide to keep your purchase within the 14 days right of retraction period and do not want to return your items, please ensure you contact us immediately and keep your items.
What is the returns address?
Returns Department, New Energy Co-operative, Unit 19N Flightways Business Park, Dunkeswell, Honiton, EX14 4RD
Free Delivery for orders over £40
Free Delivery on all orders over £40 is only available to UK Mainland addresses only; all orders under £40 will be charged at a flat rate of £2.95. Items purchased are shipped using Royal Mail, ParcelForce & the Pallet network. Once the item has been shipped, we cannot be held responsible for late and interrupted delivery's. We reserve the right to withdraw this offer at any time and without notice.
Please note that all single pallets purchased should be checked on delivery and all damages should be signed damaged on receipt. Greengoods4u cannot be held responsible for any damaged goods that were not signed 'as damaged' on receipt.
We use a variety of national couriers who deliver for us around the UK, however we cannot guarantee delivery times and days.
We are not able to offer weekend deliveries, other than standard Royal Mail post.
We are only able to ship our products within Mainland UK including, Northern Ireland. Unfortunately we are unable to ship to channel islands or the Isle of Man.
Out of Stock
Unfortunately from time to time we may not have an item in stock. If you have purchased an item which is out of stock, we will contact you immediately to inform you of this. We will either be able to provide a delivery date or you can opt for a refund.
What to do when electrical products purchased from us reach the end of their life.
The EU has regulations that make sure retailers of electrical goods take some responsibility for the disposal of electrical products when they reach the end of their life. Below is an explanation of the WEEE Directive - basically it means that we will take back any products we have sold you and dispose of them for you. We urge you to either return WEEE waste to us or make sure you take it to your local refuse/recycling centre where they will know what to do with it.
We are happy to dispose of battery powered products purchased from us for you (please note that you will have to pay for any postage/delivery costs to us) - but would recommend that you take them to your local recycling centre. A lot of supermarkets have battery collection bins where you can dispose of them. Batteries contain materials which are very polluting - including lead which if you do not dispose of properly, ends up in the soil & water and then in the food you eat! So please take responsibility for your polluting waste!
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collections and environmentally friendly processing of these products. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum, offer all customers buying new electrical equipment free take back of their old electricals on a like for like basis. Unwanted electrical equipment in the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination; harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with a crossed-out wheeled bin symbol) in your bin. We are pleased to offer customers the chance to recycle their old electrical items when purchasing a new item from us.