New Energy Co-operative Return Policy
Thank you for purchasing a New Energy Co-operative Product.
Greengoods4u.com and Greengoods4u.co.uk are trading names of New Energy Co-operative Ltd.
We want you to be completely satisfied with your purchase and take great pride in the quality of the products we sell. Supporting this with great customer service is our top priority.
If you are not completely satisfied with your purchase, please follow the guidelines below and we will do all we can to help you return your purchase to us.
We're sorry that in some circumstances it is not possible to make changes to your order once you've placed it.
Please note that we will only dispatch goods to the card holders registered address.
We now accept Klarna payments within our online shop;
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with
Klarna’s own privacy notice.”
What to do if your product is damaged upon receipt
What to do if your product is faulty upon receipt
What to do if your product is unwanted
What shall I do if I have received a product I did not order (an 'incorrect' product)?
When will I receive a credit or refund?
We aim to process your claim and credit or refund you within 28 working days of receipt of your claim being submitted.
Can I change my mind and keep my return?
Yes, if you change your mind and decide to keep your purchase within the 14 days right of retraction period and do not want to return your items, please ensure you contact us immediately and keep your items.
What is the returns address?
New Energy Co-operative, Unit 19N Flightways Business Park, Dunkeswell, Honiton, EX14 4RD
(please keep your proof of postage and make sure the goods have been packaged/insured appropriately.)
Free Delivery for orders over £40
Free Delivery on all orders over £40 is only available to UK Mainland addresses only; all orders under £40 will be charged at a flat rate of £2.95. Items purchased are shipped using Royal Mail, ParcelForce & the Pallet network. Once the item has been shipped, we cannot be held responsible for late and interrupted delivery's. We reserve the right to withdraw this offer at any time and without notice.
Please note that all single pallets purchased should be checked on delivery and all damages should be signed damaged on receipt. Greengoods4u cannot be held responsible for any damaged goods that were not signed 'as damaged' on receipt.
We use a variety of national couriers who deliver for us around the UK, however we cannot guarantee delivery times and days.
We are not able to offer weekend deliveries, other than standard Royal Mail post.
We are only able to ship our products within Mainland UK including, Northern Ireland (additional charges for NI postcodes will apply). Unfortunately we are unable to ship to channel islands or the Isle of Man.
We ship all order either by Royal Mail 1st class or Parcelforce 24.
All orders placed will be dispatched the next working day.
Out of Stock
Unfortunately from time to time we may not have an item in stock. If you have purchased an item which is out of stock, we will contact you immediately to inform you of this. We will either be able to provide a delivery date or you can opt for a refund.
What to do when electrical products purchased from us reach the end of their life.
The EU has regulations that make sure retailers of electrical goods take some responsibility for the disposal of electrical products when they reach the end of their life. Below is an explanation of the WEEE Directive - basically it means that we will take back any products we have sold you and dispose of them for you. We urge you to either return WEEE waste to us or make sure you take it to your local refuse/recycling centre where they will know what to do with it.
We are happy to dispose of battery powered products purchased from us for you (please note that you will have to pay for any postage/delivery costs to us) - but would recommend that you take them to your local recycling centre. A lot of supermarkets have battery collection bins where you can dispose of them. Batteries contain materials which are very polluting - including lead which if you do not dispose of properly, ends up in the soil & water and then in the food you eat! So please take responsibility for your polluting waste!
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collections and environmentally friendly processing of these products. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum, offer all customers buying new electrical equipment free take back of their old electricals on a like for like basis. Unwanted electrical equipment in the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination; harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with a crossed-out wheeled bin symbol) in your bin. We are pleased to offer customers the chance to recycle their old electrical items when purchasing a new item from us.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
New Energy Co-operative Ltd collects and uses Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
New Energy Co-operative Ltd
Unit 19N Flightway Dunkeswell Devon EX14 4RD